Training Operations Lead needed to join a California-based law firm with more than 120+ attorneys across multiple offices, the firm is seeking a Training Operations Lead for its Los Angeles Office to support the firm’s Marketing & Training Department.
The Training Operations Lead is a hands-on working lead responsible for the consistent, efficient delivery and continued growth of the firm’s statewide training programs. The position combines direct program coordination and administration with first-line supervision of Training Coordinators, day-to-day operational oversight, and ownership of several key training and membership programs. Training Operations Lead translates training program priorities into effective day-to-day operations, and provides daily guidance, coaching, feedback, workload coordination, and escalation support for the training team. The role applies established departmental policies and procedures, recommend operational improvements, and elevates matters requiring manager- or director-level decisions.
The Training Operations Lead supports departmental initiatives to strengthen and grow the firm’s training programs, including coordinating with the Practice Growth and Strategy Manager and other members of the firm as appropriate. The role helps implement approved strategies, identifies operational opportunities and trends, and provides program information and insight to support departmental planning and decision-making.
Specific Training Operations responsibilities include:
- Provide first-line supervision and day-to-day operational leadership to Training Coordinators, recognizing and leveraging team members’ program expertise and institutional knowledge while ensuring clear priorities, balanced workloads, accountability, and consistent service standards.
- Conduct regular check-ins; provide timely coaching, feedback, recognition, and performance guidance; document performance as appropriate; and contribute to performance evaluations and development plans in coordination with the Director.
- Oversee daily training operations across customized training, seminars, webinars, on demand programs, and membership-based offerings to support timely, accurate, and consistent delivery.
- Serve as the first point of escalation for scheduling conflicts, workload concerns, service issues, process questions, and other operational matters.
- Apply and reinforce established policies, procedures, and service standards; identify recurring issues and recommend practical process improvements.
- Monitor program calendars, team capacity, critical deadlines, and handoffs; coordinate coverage and reallocate work when needed.
- Maintain visibility into program status and provide the Director with concise updates regarding significant risks, trends, and decisions needed.
- Share responsibility for the full lifecycle of customized training for education clients, including intake, scoping, scheduling, presenter coordination, client communications, materials, platform or venue logistics, delivery support, and follow-up.
- Maintain strong relationships with education clients and internal presenters, resolving routine concerns and ensuring a responsive, professional experience.
- Track requests, participation, client needs, and follow-up opportunities; maintain accurate program records and status information.
- Identify opportunities to expand client participation or introduce relevant training, subscription, and on-demand offerings; capture relevant client and participation information; and coordinate appropriate business development follow-up with the Practice Growth and Strategy Manager.
- Support the Director of Marketing and Training in advancing the firm’s training strategy, including identifying opportunities to strengthen participation, client engagement, program offerings, and revenue.
- Provide operational expertise, program data, client feedback, and participation trends to inform the Director’s evaluation of new or expanded training opportunities.
- Under the Director’s direction, help translate approved program strategies into executable plans, workflows, timelines, and team responsibilities.
- Collaborate with Practice Growth and Strategy to translate training participation, client needs, engagement trends, and other program intelligence into actionable business development and pipeline opportunities, and with Marketing, attorneys, and other stakeholders on outreach, client retention, cross-program engagement, and other growth initiatives.
- Monitor results and recommend operational or program improvements to the Director.
- Manage the Train the Trainer program, including scheduling, participant and client communications, presenter coordination, materials, customized toolkits, delivery logistics, and follow-up.
- Coordinate timely review and updating of program materials, including state mandated content, with the appropriate attorneys and internal teams.
- Maintain version control, distribution protocols, participant records, and implementation resources.
- Serve as the primary operational contact for clients and resolve or escalate implementation questions as appropriate.
- Coordinate all program calendars, presenter scheduling, registration setup, communications, materials, platform or venue logistics, attendance tracking, evaluations, and completion records.
- Monitor enrollment and program performance, flag risks, and coordinate adjustments or outreach needed to support participation and a strong attendee experience.
- Maintain accurate program documentation and collaborate with Marketing, attorneys, and other internal stakeholders on promotion and delivery.
- Oversee the day-to-day operation and administration of the firm’s on-demand training program, including the course catalog, enterprise client offerings, publication workflows, course updates, availability, and retirement of outdated programs.
- Coordinate workflows and handoffs among Training, Design, Billing, and other responsible team members to ensure timely course production, accurate client fulfillment, usage reconciliation, billing, and responsive client service.
- Review course setup and the participant experience for accuracy and consistency; coordinate testing and resolution of platform, access, fulfillment, and client-service issues.
- Ensure enterprise client usage and seat allocations are regularly reviewed and appropriately addressed, including follow-up when clients approach or exceed purchased levels; evaluate client feedback and program trends to identify opportunities for expanded participation, program improvements, or business development follow-up.
- Provide operational oversight of the firm’s statewide ERC program, working with Consortium Coordinators to ensure annual schedules, meetings, presenter assignments, member communications, renewals, and other recurring program responsibilities are completed timely and consistently.
- Serve as the first point of escalation for scheduling, presenter, member-service, and other operational issues that cannot be resolved by Consortium Coordinators; coordinate solutions and elevate significant matters to the Director as appropriate.
- Support the onboarding and orientation of new consortium members to ensure they understand available services, benefits, resources, and program processes.
- Participate in assigned consortium planning meetings and follow through on resulting program needs, priorities, and action items.
- Monitor prospective-member, renewal, and former-member activity; help coordinate appropriate recruitment and retention outreach and identify opportunities for follow up with Practice Growth and Strategy or other appropriate team members.
- Oversee quality and consistency of workshop and training materials, including reviewing materials as appropriate for completeness, formatting, branding, and adherence to established standards.
- Coordinate annual and as-needed updates of training materials, working with Training Coordinators, attorneys, paralegals, Design, and other responsible team members to establish clear ownership, review requirements, and deadlines.
- Ensure effective version control, file organization, and archival practices are maintained for training materials, templates, and related resources.
- Identify recurring quality or workflow issues and work with team members to improve templates, checklists, review processes, and production standards.
- Provide hands-on coordination, webinar moderation, program coverage, and other operational support across the Department as workload and departmental priorities require.
Qualified Training Operations Specialists should have:
- Bachelor’s degree preferred; equivalent relevant experience in training operations, program administration, event or learning-program management, or a client-facing professional-services environment will be considered.
- At least five years of progressively responsible experience coordinating high-volume programs or services, preferably in a law firm, professional-services, association, education, or similar environment.
- At least one year of demonstrated lead or supervisory experience, including assigning work, coaching employees, providing feedback, and addressing performance or workflow concerns.
- Experience managing multiple programs, calendars, stakeholders, and deadlines simultaneously.
- Experience with virtual-event, learning-management, membership-management, CRM, registration, or on-demand content platforms strongly preferred.
- Willingness and ability to perform substantial hands-on coordination while guiding the work of others.
- Establishes order across complex, high-volume work and follows through from intake to completion.
- Communicates professionally, responds promptly, and builds positive relationships with internal and external clients.
- Works effectively across roles and departments without relying solely on formal authority.
- Recognizes client needs and program opportunities and helps convert ideas into practical, scalable execution.
