We currently have a great opportunity for an IT Support Specialist for our Los Angeles office. This position will be responsible for providing high quality support services to the end user experience as it relates to the firm’s technology systems, policies and overall IT strategy.
Specific IT Support Specialist day-to-day responsibilities include:
- Create and deploy desktop and laptop systems to users including imaging, configuration, testing and quality control.
- Install, configure and troubleshoot hardware, software and configuration issues related to desktop and laptop operating systems, wireless and wired networking, communication and telecom systems, applications, printers and peripherals and ensure compliance of all security updates.
- Resolve end user issues related to desktop and laptop operating systems.
- Assist with new hire onboarding and changes and exits including accounts and permissions (network, email, phone, assigned hardware, etc.).
- Coordinate with vendors, service providers, or consultants as needed to troubleshoot issues, request solutions or coordinate warranty/repairs.
- Participate in rollouts and updates, provide testing, input on the design, configuration and deployment of items related to the desktop, including but not limited to OS, hardware, and standard/non-standard applications.
- Monitor security trends affecting end-users, recognize and address malicious attempts via email, attachments, phone calls and websites.
- Manage equipment inventory, track allocation/assignments, document retired equipment.
- Create and maintain documentation that assists end users resolve common help requests issues.
- Provide primary Help Desk phone and email coverage.
- Participate in a rotating on-call schedule that involves after hours and weekend support.
Qualified IT Support Specialist candidates should have:
- Bachelor’s degree
- Minimum 3+ years in a technical role (prior law firm experience preferred).
- Expert knowledge of application and hardware troubleshooting and configuration for laptops, desktops, mobile devices and peripherals.
- Thorough knowledge of Windows 10 OS, O365, document management systems; iManage Work 10 strongly preferred, document lifecycle applications; Forte, DocXtools, Change-Pro/Compare, Document assembly, Power PDF.
- Understanding of security components such as Carbon Black, Endpoint Protection, Defender, Crowdstrike, and Duo MFA.
- Knowledge and ability to support remote solutions such as VPN and Citrix.
- Experience with telecom/communication platforms such as Zoom and MS Teams.
- Working knowledge of group policies, AD/Azure AD, O365 administration, Endpoint Manager.
- Knowledge of application customization and integration is a major plus.
- Experience with Configuration manager (SCCM) is a major plus.
- Basic understanding of ITIL/ITSM methodologies.
