Learning & Development Manager


Respected Organization with over 600 employees has a current need for a Learning and Development Manager to join their established HR team.  The Learning and Development (L&D) Manager has the responsibility to oversee all training and development programs, design, present and deliver training for supervisor, customer service, source internal and external subject matter experts to deliver specialized skills training, evaluate training programs for effectiveness and ensure training expenditures are within budget. The Learning and Development Manager is the LMS Administrator and will supervise the Training and Wellness Administrator.

Essential Duties & Responsibilities:

  • Work within a team environment to plan, develop and implement training and staff development programs within the Human Resources department, which includes the following responsibilities:

  • Plan, develop and coordinate training programs/curriculums.

  • Conduct needs analysis biennially to determine training needs and learning objectives for current employees to maintain, improve and develop new job skills and to support their professional development.

  • Present and deliver training programs as a subject matter expert on various topics including supervisory, customer service and other soft skills training using a variety of instructional techniques.

  • Develop and implement testing and assessment procedures to evaluate training program effectiveness.

  • Select or develop teaching aids such as facilitator manuals, and guides, handouts, visual aids, reference cards, multimedia presentations, and other training materials.

  • Source, evaluate and coordinate internal and external subject matter experts to present specialized skills training such as Business Writing courses, Microsoft Office Suite, and a host of other training curriculum identified in the needs analysis.

  • Works though the Training and Wellness Administrator to ensure updates are made, coordination and tracking Agency required trainings such as Sexual Harassment, Annual 403(b) Education Days, Mandated Reporter, Bloodborne Pathogen, Fire Extinguisher, CPR & 1st Aid, Annual Driver’s Training, and other trainings as identified.

  • Maintain a learning management system as a platform deliver and track training. Develop a roll out plan and support the division own use of the system.

  • Support the Agency efforts to implement a Succession Plan for all managers and above.

  • Develop and roll-out a Wellness Program initiative agency-wide by working directly with our healthcare plan providers to deliver informative Lunch-N-Learn programs and information to the staff with the Senior Benefits Specialist.

  • Source and communicate training resources like “Think HR” as an individualized training source for employees.

  • Define and develop Company University, the menu of training available and how it can be effectively implemented agency-wide.

  • Develop and manage a Training and Audio library with a complete check-in/out system.

  • Directly plan, organize, lead, coordinate, review, and appraise the work of assigned staff, with duties including: conducting performance appraisals and regular feedback, staff scheduling to ensure adequate coverage, and staff development conducted.

Qualified Learning and Development Managers should have

  • BA/BS in Training or Education, Organizational Development, Instructional Design or related field with a minimum of 5-7 years of training experience in a mid-sized organization and a minimum 3-5 years of supervisory experience required. Experience in teaching supervisory, soft skills and specialized skills training a plus. A combination of education and equivalent experience may be considered. 

  • Demonstrated ability to present for and facilitate small and large groups and to provide classroom instruction for adult learners.

  • Knowledge of Adult Learning Principles and the effectiveness of teaching methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, workshops and online learning tools.

  • Must have advanced knowledge of general office procedures and demonstrate excellent organizational and computer skills specifically in Microsoft Word, Excel, PowerPoint and e-mail. Ability to type 50+ wpm.

  • Demonstrated ability to multi-task and work at a fast pace; ability to be flexible and adapt to a rapidly changing work environment.

  • Demonstrated ability to maintain cooperative, diplomatic working relationships with co-workers & supervisors; work as part of a team and collaborate with colleagues & maintain a positive work ethic; complete projects under tight deadlines even when there are competing requirements and changes in assignments.

  • Displays willingness to make effective decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

  • Display the ability to prioritize and plan work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

  • Respect and maintain the rights and privacy of all staff.

  • Attend appropriate trainings, meetings, and seek out developmental opportunities.

  • Valid California Driver’s License, reliable vehicle, automobile insurance and a clean driving record required.