IT Support Specialist

As a member of the Information Technology Department, the Support Specialist provides Second-Tier Help Desk support and troubleshooting for client workstations and printers, phones, Microsoft Windows and Office, Legal MacPac, FileSite document management system, mobile devices, DTE, Change- Pro, Summation and other legal software applications.

Specific IT Support Responsibilities include:

  • answering the Help Desk escalation line,

  • logging incidents into ticketing database in a timely manner,

  • assist with audio visual set-up,

  • preparing and testing desktop, laptop and phone hardware for new users,

  • maintaining an inventory database of hardware,

  • troubleshooting, including working with vendor technical support, and assisting with other duties as assigned.

Ideal IT Support candidate would have:

  • 3 years or more of prior IT support experience working in a complex network environment as well as experience with Citrix support, Windows 2008/2012 server, Active Directory, and Basic Networking.

  • The candidate should have prior experience dealing responsibility with sensitive data such as personnel matter, client confidentiality and other potentially sensitive business information.

  • Must have extensive knowledge of legal software applications and experience diagnosing and repair of personal computers and other hardware a plus.

  • Four-year degree or equivalent preferred.