IT Support Specialist
As a member of the Information Technology Department, the Support Specialist provides Second-Tier Help Desk support and troubleshooting for client workstations and printers, phones, Microsoft Windows and Office, Legal MacPac, FileSite document management system, mobile devices, DTE, Change- Pro, Summation and other legal software applications.
Specific IT Support Responsibilities include:
answering the Help Desk escalation line,
logging incidents into ticketing database in a timely manner,
assist with audio visual set-up,
preparing and testing desktop, laptop and phone hardware for new users,
maintaining an inventory database of hardware,
troubleshooting, including working with vendor technical support, and assisting with other duties as assigned.
Ideal IT Support candidate would have:
3 years or more of prior IT support experience working in a complex network environment as well as experience with Citrix support, Windows 2008/2012 server, Active Directory, and Basic Networking.
The candidate should have prior experience dealing responsibility with sensitive data such as personnel matter, client confidentiality and other potentially sensitive business information.
Must have extensive knowledge of legal software applications and experience diagnosing and repair of personal computers and other hardware a plus.
Four-year degree or equivalent preferred.